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Getting Started
Get Support

Get Support

Need help with iMini? We're here to assist you! Our dedicated support team is committed to providing you with the best possible experience. Whether you have questions, need technical assistance, or want to share feedback, we offer multiple ways to connect with us.

📞 Contact Channels

🌐 Community Forums

Join our vibrant community where users help each other and share tips:

  • iMini Forums: Connect with other users, share experiences, and get community support
  • Best for: General questions, feature discussions, tips and tricks, community feedback
  • Response time: Community-driven, typically within a few hours

💬 Discord Community

Join our real-time chat community for instant support:

  • Discord Server: Real-time chat with users and support team
  • Best for: Quick questions, live discussions, community events, beta testing feedback
  • Availability: 24/7 community support, staff available during business hours

📧 Email Support

For detailed inquiries and technical issues:

  • Support Email: [email protected]
  • Best for: Technical issues, billing questions, account problems, detailed feature requests
  • Response time: Within 24 hours (faster during business hours)

🐦 Social Media

Follow us and reach out on social platforms:

🛠️ What We Can Help You With

Technical Support

  • Account Issues: Login problems, password resets, account verification
  • Platform Navigation: Getting started, feature explanations, workflow guidance
  • Performance Issues: Slow responses, connection problems, error messages
  • Integration Help: API usage, third-party integrations, custom implementations

Billing & Subscription

  • Payment Issues: Failed payments, billing questions, invoice requests
  • Plan Changes: Upgrading, downgrading, or canceling subscriptions
  • Usage Queries: Credit consumption, usage limits, plan comparisons
  • Refund Requests: Refund policies, processing refund requests

Feature Requests & Feedback

  • New Features: Suggestions for new AI models, tools, or capabilities
  • Bug Reports: Reporting issues, unexpected behavior, or errors
  • User Experience: Interface improvements, workflow suggestions
  • Content Feedback: Documentation improvements, tutorial requests

Business Inquiries

  • Enterprise Solutions: Custom plans, volume discounts, enterprise features
  • Partnership Opportunities: Integration partnerships, reseller programs
  • Media & Press: Press inquiries, interview requests, media kits
  • Educational Discounts: Student plans, institutional licensing

⏰ Support Hours

Standard Support

  • Monday - Friday: 9:00 AM - 6:00 PM (UTC)
  • Response Time: Within 24 hours
  • Channels: Email, Forums, Social Media

Priority Support (Pro & Enterprise)

  • Monday - Friday: 9:00 AM - 8:00 PM (UTC)
  • Saturday: 10:00 AM - 4:00 PM (UTC)
  • Response Time: Within 4 hours (business hours), 12 hours (weekends)
  • Channels: Dedicated email, Priority Discord channel

Emergency Support (Enterprise Only)

  • 24/7 Availability: Critical issues only
  • Response Time: Within 2 hours
  • Contact: Dedicated emergency hotline (provided to Enterprise customers)

🚀 Self-Service Resources

Before reaching out, you might find answers in our comprehensive resources:

Documentation

  • User Guides: Step-by-step tutorials for all features
  • API Documentation: Complete technical reference
  • FAQ Section: Common questions and solutions
  • Video Tutorials: Visual guides for complex features

Status & Updates

  • System Status: Real-time platform status and incident reports
  • Release Notes: Latest features and improvements
  • Maintenance Schedule: Planned downtime notifications

💡 Tips for Getting Better Support

When Contacting Support:

  1. Be Specific: Describe your issue in detail with steps to reproduce
  2. Include Screenshots: Visual aids help us understand your problem faster
  3. Mention Your Plan: Let us know if you're on Free, Pro, or Enterprise
  4. Browser/Device Info: Include your browser version and operating system
  5. Error Messages: Copy and paste any error messages you receive

Response Time Expectations:

  • Critical Issues: Platform down, security concerns, payment failures
  • High Priority: Feature not working, performance issues, billing problems
  • Medium Priority: Feature questions, minor bugs, general inquiries
  • Low Priority: Feature requests, documentation feedback, general questions

🌟 Community Guidelines

When using our community channels (Forums, Discord):

  • Be Respectful: Treat all community members with courtesy
  • Stay On Topic: Keep discussions relevant to iMini and AI productivity
  • Search First: Check if your question has been answered before
  • Help Others: Share your knowledge and experience with the community
  • Follow Rules: Adhere to our community guidelines and terms of service

📈 Enterprise Support

For Enterprise customers, we offer enhanced support options:

  • Dedicated Account Manager: Personal point of contact for your organization
  • Custom Training: Onboarding sessions and team training
  • Priority Queue: Faster response times and escalation procedures
  • Phone Support: Direct phone line for urgent issues
  • Custom SLA: Service level agreements tailored to your needs

Ready to Get Help?

Choose the channel that works best for your needs:

We're committed to helping you get the most out of iMini. Don't hesitate to reach out – we're here to help you succeed with AI-powered productivity!

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